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Fulfillment Policy

Fulfillment Policy for Safety Builders and Consultants - HTX 

(Effective Date: January 1st, 2025)

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At Safety Builders and Consultants - HTX , we strive to provide a seamless and professional experience for our customers. This Fulfillment Policy outlines the processes related to course enrollment, access to course materials, and delivery of our construction safety training services.

 

1. Course Enrollment

  • Enrollment Process:

    • Courses can be enrolled in directly through our website or by contacting our customer service team. Once your payment is processed, you will receive a confirmation email with details of your course enrollment.

    • Enrollment is subject to availability, and courses may have specific start dates or schedules, which will be provided upon registration.

  • Confirmation of Enrollment:

    • After successful registration and payment, you will receive a confirmation email that includes a receipt of your payment, course details (including course title, syllabus, Memorandum of Understanding, start date, duration, etc), and instructions for accessing the course materials.

 

2. Access to Course Materials

  • Digital Course Materials:

    • Upon enrollment, students will be granted access to online course materials, which may include PDFs, videos, slides, and other educational resources. Access to digital materials is typically granted immediately upon enrollment or on the course start date, depending on the course structure.

  • Course Platform Access:

    • Once enrolled, you will be provided with login credentials to our online platform (or the third-party platform used for course delivery). Access to the platform will be granted for the duration of the course.

    • In case of technical issues accessing the platform or materials, please contact our support team at safetybuilders.rac@gmail.com, and we will assist you in resolving the issue promptly.

  • Live Course Sessions:

    • If your course includes live instructor-led sessions, you will receive information about how to attend the sessions. Sessions may be held in-person or virtually (via a platform such as Zoom or similar). The schedule for live sessions will be provided in your enrollment confirmation email.

 

3. Course Start and Completion Dates

  • Start Date:

    • For scheduled courses, the course start date and time will be clearly specified in the enrollment confirmation email. All enrolled students should be prepared to attend on or before this date.

  • Completion Date:

    • For courses with a defined duration, the completion date is also specified in your enrollment details. This will include a "Hands-On" safety training assessment the final day of class. All course materials and assessments should be completed by this date to receive certification (if applicable).

  • Extensions:

    • If you are unable to complete the course within the designated time, you may request an extension, subject to availability and additional fees. Please contact our support team to discuss any required extensions.

 

4. Delivery of Certification

  • Certification of Completion:

    • Upon successful completion of your course (including all assessments and requirements), you will receive a Certificate of Completion or similar credentials, depending on the course type.

    • Certifications will be sent via email in PDF format, and physical certificates may be mailed upon request (additional fees may apply for physical certificates).

  • Digital Certifications:

    • If applicable, your digital certificate will be available for download directly from the course platform once your completion has been verified.

 

5. Support During the Course

  • Technical Support:

    • If you experience technical difficulties with course access or materials, please contact our support team immediately. We are available to assist you with troubleshooting issues related to logging in, accessing content, or other technical problems.

  • Instructor Support:

    • For questions regarding course content or assignments, please contact your course instructor via the contact information provided at the start of your course. Instructors will typically respond within 0-2 business days.

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8. Contact Information

If you have any questions or concerns regarding this Fulfillment Policy, please feel free to contact us:

safetybuilders.rac@gmail.com

(956) 500-3819

4201 Cypress Creek Pkwy Suite 458 Houston, TX 77081

 

9. Policy Updates

We reserve the right to modify or update this Fulfillment Policy as necessary. Any changes will be posted on our website, and the updated policy will become effective immediately upon posting. We encourage you to review this policy periodically for any changes.

By enrolling in and using our services, you acknowledge and agree to the terms outlined in this Fulfillment Policy.

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